Privacy Policy

This Privacy Policy explains how toolinsight.org (“we”, “us”, or “the Site”) collects, uses, shares, and protects your personal information when you visit or interact with our website or make a purchase.

1. Information We Collect

We collect various types of personal information to provide and improve our services:

1.1 Device Information

• Examples: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and site interactions.
• Purpose: To ensure the Site displays correctly, and to analyze usage for site optimization.
• Collection Method: Automatically collected via cookies, log files, web beacons, tags, or pixels.
• Sharing: This information may be shared with our processor, Shopify.

1.2 Order Information

• Examples: Name, billing and shipping address, payment details (including credit cards and PayPal), email address, and phone number.
• Purpose: To process orders, arrange delivery, communicate with you, screen for fraud, and send you updates or marketing (in line with your preferences).
• Collection Method: Provided directly by you during the purchase process.
• Sharing: Shared with Shopify for order fulfillment.

1.3 Customer Support Information

• Examples: Any personal information you provide when contacting customer support.
• Purpose: To assist and resolve your queries.
• Collection Method: Provided directly by you.
• Sharing: Only as necessary to resolve your issue.

2. How We Use Your Information

We use your personal information to:

• Provide and operate our services, including processing orders and payments.
• Communicate with you about your orders, products, services, or offers.
• Screen for fraud and maintain security.
• Improve and optimize the Site.

3. Sharing Your Personal Information

We may share your personal information with third-party service providers, such as Shopify, to help us operate our site and fulfill our contractual obligations.
We may also share information to:

• Comply with applicable laws and regulations.
• Respond to subpoenas, lawful requests, or protect our legal rights.

For details on how Shopify handles your data, see Shopify’s Privacy Policy.

4. Behavioural Advertising

We may use your information for targeted advertising and marketing communications that may interest you.
Examples:

• We use Google Analytics to understand how customers use our Site.
  Learn more about how Google uses your information.
  Opt out of Google Analytics.
• We may share your use of the Site, purchases, and ad interactions with advertising partners, using cookies or similar technologies.

Opt-out options:

• Facebook
• Google
• Bing
• Digital Advertising Alliance opt-out portal

For more information, see the Network Advertising Initiative’s educational page.

5. Use of Cookies

Cookies are small data files stored on your device. We use cookies for:

• Essential site functionality (e.g., login, shopping cart, checkout)
• Analytics and performance
• Advertising and social media features

Cookie Control:
Most browsers accept cookies automatically, but you can manage your preferences in your browser settings. Blocking cookies may affect your site experience.

For more details, visit www.allaboutcookies.org.

6. Lawful Bases for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal information under the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of your vital interests
• Public interest
• Our legitimate interests (not overridden by your rights)

7. Retention of Your Information

We retain your personal information as long as necessary for the purposes described in this policy, or as required by law. If you wish to have your data erased, please contact us (see “Your Rights” below).

8. Your Rights

8.1 EEA Residents (GDPR)

You have the right to:

• Access the personal information we hold about you
• Correct or update your information
• Request erasure of your information
• Object to or restrict processing
• Data portability

To exercise your rights, please contact us using the details below.

International Data Transfer:
Your data may be processed in Ireland, and transferred to and processed in countries outside Europe (e.g., Canada, USA). See Shopify’s GDPR Whitepaper for details.

8.2 California Residents (CCPA)

You have the right to:

• Know what personal information we collect
• Access or receive a copy of your data
• Request correction or deletion of your information
• Designate an authorized agent to exercise these rights on your behalf

To exercise your rights, please contact us.

9. Automated Decision-Making

We do not engage in fully automated decision-making that produces legal or similarly significant effects using customer data.

Shopify may use limited automated decision-making to prevent fraud (e.g., temporary denylist of IP addresses or credit cards).

10. Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals, due to a lack of industry standardization.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. Changes will be posted on this page.

12. Complaints

If you have concerns about our use of your personal information, please contact us. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority or the UK Information Commissioner’s Office.